Read the billing, cancellation and refunds document for the current terms and your applicable rights. Cancelling a subscription is separate from making a refund request.
Contact BrandLAB with the account email, amount, currency, date and invoice or receipt reference, and explain what happened. Do not include full payment-card details, passwords or verification codes.
The current legal documents are drafts and do not promise an automatic refund. Mandatory consumer rights remain subject to applicable law; ask support if you need clarification.