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PLANS AND BILLING

Understand pending AI spend

Why an amount may be reserved while provider usage is reconciled.

Managed text requests reserve an estimated amount before dispatch. Billing & usage shows available spend and pending reservations when the account service can retrieve them.

A failed request can still incur provider cost. Where usage cannot be measured, a reservation can remain pending for reconciliation even if a customer message allowance is restored.

If a reservation remains unresolved, contact support with the approximate time, model and displayed status. Avoid repeatedly submitting the same paid request while its outcome is uncertain.

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