BrandLAB Help CenterOpen BrandLAB

HELP COLLECTION

Troubleshooting and support

Resolve common sign-in, chat, history and billing problems.

5 articles

Troubleshooting and supportTrouble signing inCheck your identity provider, email code and browser session.Troubleshooting and supportA chat request failedCheck account status, available allowance and the visible error.Troubleshooting and supportA conversation or preference is missingCheck the browser and account where local data was created.Troubleshooting and supportA payment or checkout problemSafely retry or report a billing issue.Troubleshooting and supportContact BrandLAB supportSend a concise report with enough detail to investigate the problem.

← All help topics