A submitted video job shows its status and job ID. Generation can take time; a completed video should only be treated as available when the saved asset can be played or downloaded.
If a request times out or storage fails, check the same job using the available controls rather than generating a new video. This helps avoid a duplicate request or charge.
Contact support with the job ID, approximate time and the visible error if the job cannot be recovered. Do not include confidential prompts or account credentials in the report.